1. Introduction

Navigation

• 1. Introduction
• 1.1 What is Smile ID?
• 1.2 Manual Objective
• 1.3 Involved Departments
• 1.4 Process Scope
  • Included
  • Not Included

1. Introduction

1.1 What is Smile ID?

Smile ID is a time and attendance control platform based on facial recognition.
In our operation, it is used as a Web App (browser-based application), accessed through a URL https://smileid.tmhus.com/, mainly from tablets.

1.2 Manual Objective

To standardize the use of the Web App to:

• Record attendance (clock-in/clock-out) and breaks (if applicable).
• Perform biometric enrollment of new employees (if applicable).
• Execute and validate biometric verifications (selfie).
• Resolve common incidents using best practices, retries, and escalation.

1.3 Involved Departments

• Operations / Supervision: daily use on tablets (attendance registration and end-user support).
• HR (if applicable): employee onboarding/offboarding and internal operational rules.
• Support (CS): incident handling, system failures, and escalation.
• Security / Privacy (if applicable): guidelines related to personal data and incidents.

1.4 Process Scope

Included

• Access via URL from a tablet.
• Login and logout.
• Operational flows for attendance, breaks, biometric enrollment, and biometric verification (as enabled).
• Interpretation of results.
• Handling of common errors, retries, and escalation.
• Best practices and privacy guidelines.

Not Included

• Advanced administrative configuration outside the Web App.
• Dashboard (documented in a separate manual).
• Technical integrations (API/HRIS) and custom developments.